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IHG-CleanPromise-Logo-blk.png

When you're ready to

travel again, we'll be

ready to welcome you.

IHG Way of Clean

We have a long-standing commitment to rigorous cleaning procedures and launched our IHG Way of Clean program in 2015 – developed in partnership with Ecolab and Diversey – both world leaders in hygiene and cleaning technologies and services. This program is now being expanded with additional COVID-19 protocols and best practices – many of which are already in place – to reflect the advice of regional and global health authorities, including the World Health Organization, Centers for Disease Control & Prevention, European Centre for Disease Prevention and Control, and local public health authorities in markets around the world.

IHG Way of Clean  already includes deep cleaning with hospital-grade disinfectants, and guests can expect to see evolved procedures throughout the hotel, which may include:

  • Reception: Reduced contact at check-in, touchless transactions, front desk screens, sanitizer stations, sanitized key-cards, paperless check-out

  • Public Spaces and Facilities: Additional deep cleaning of high touch surfaces, social distancing, guidance to implement ‘last cleaned’ charts, and best practices for pools, fitness centers and lounges

  • Food & Beverage: New standards and service approach to buffets, banquets, room-service  and catering

  • Guest Room: Reduction of in-room furnishings/high-touch items, new laundry protocols, use of electrostatic technology (at select hotels) and the addition of in-room IHG Clean Promise cards with cleaning procedure

  

  • Meetings and Events: Deep and more frequent cleaning of meeting and event spaces, access to ample hand sanitizer stations, socially-distanced seating and meeting room layout, guidance on management of guest flow, single-serve and pre-packaged meal options.